Why was my credit card rejected when I have funds on it?

There can be many reasons why a credit card may be declined that are unrelated to available funds.

The first thing to do if this happens is ensure the name and billing address you are entering matches exactly the name and address associated with your credit card. Things to check might include unit or suite numbers, street spelling, or postal code.

If the name and address are correct, the next thing to do is contact your issuing bank to have them confirm there are no issues with the card such as suspicious activity or a block on high price purchases.

If there are no issues reported by your bank and your purchase continues to decline, please call us toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help. We are available to assist you Monday to Friday from 8am to 4pm (PST) except during statutory holidays.