JYSK Online Help Center

Frequently Asked Questions

• General

  • ★ Why should I create a JYSK account?
  • Can you transfer items from one store to another?
  • Do you provide an assembly service?
  • Why is the colour on the photo online and the product not exactly the same?
  • Why was my order cancelled?

• Comments, Questions or Concerns

  • Where can I leave a Comment / Question/ Concern?

• Online Shopping

  • What forms of payment are accepted for online purchases?
  • Will JYSK send an order confirmation via email?
  • Can I order by telephone?
  • Why does an order sometimes take just a day, and sometimes take weeks to fulfill?
  • Can I pay for an online purchase using a gift card or store credit?
  • How can I make a change or cancel my online order?

• Local Delivery

  • How far can furniture be delivered?
  • What items are sent by local delivery?
  • How will I know when my local delivery order will arrive?

• Courier Delivery

  • How will I know when my items have been couriered?
  • How can I track my order? What is the Purolator contact number?

• In-Store Pickup

  • I just placed my order. When can I pick up my order?
  • Do I need to bring anything to the store when I pickup my order?
  • Where do I pickup my order?
  • Can I pay for my order when I pick it up in store instead of online?
  • Can someone else pickup my order?
  • Is every item eligible for in-store pickup?
  • How long will the store hold my order?

• Shipping

  • Why does the item I want show online but I cannot get it shipped from one store to another?
  • What shipping options are available?
  • Can I pick a delivery date/time online when I place my order?
  • Will you hold the order and ship it at a later time?
  • Can orders be shipped to a P.O. Box?
  • Can orders be shipped to foreign countries?
  • Why doesn't my product qualify for shipping?
  • Why can the item not be delivered to my address?

• Returns

  • What is JYSK's return policy?
  • My order was cancelled over a week ago. Why do I not see my refund on my card?
  • I want to return my product due to a defect. What do I do?
  • I want to return my order. Can you have it picked up at my home?
  • I want to return some items in store but I don't have a receipt?
  • How do I return merchandise I purchased in store?
  • How do I return merchandise I purchased online?
  • What is JYSK's return policy during Black Friday, Cyber Monday and Boxing Day?

• Damaged or Missing Items

  • What can I do if I am missing an item or a part of an item from my order?
  • What can I do if I am missing the hardware of an item from my order?
  • What can I do if my item is damaged?
  • Can I exchange / return an item that is damaged / defective?

• Price Protection

  • What if I buy something and the price goes down? How long after a purchase am I entitled to Price Protection?
  • Does Price Protection apply to the same product in other stores?

• Gift Cards

  • How do I check my gift card balance?
  • Can I redeem my JYSK Gift Card online?

• Everyday Low Price - EDLP

  • What is Everyday Low Price?

• Security

  • When I submit credit card information online, is it secure?
  • Why was my credit card rejected when I have funds on it?
  • What is JYSK's privacy policy?