JYSK Online Help Center
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Frequently Asked Questions
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General
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Comments, Questions or Concerns
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Online Shopping
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What forms of payment are accepted for online purchases?
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Will JYSK send an order confirmation via email?
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Can I order by telephone?
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Why does an order sometimes take just a day, and sometimes take weeks to fulfill?
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Can I pay for an online purchase using a gift card or store credit?
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How can I make a change or cancel my online order?
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What forms of payment are accepted for online purchases?
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Local Delivery
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Courier Delivery
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In-Store Pickup
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I just placed my order. When can I pick up my order?
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Do I need to bring anything to the store when I pickup my order?
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Where do I pickup my order?
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Can I pay for my order when I pick it up in store instead of online?
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Can someone else pickup my order?
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Is every item eligible for in-store pickup?
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How long will the store hold my order?
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I just placed my order. When can I pick up my order?
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Shipping
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Why does the item I want show online but I cannot get it shipped from one store to another?
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What shipping options are available?
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Can I pick a delivery date/time online when I place my order?
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Will you hold the order and ship it at a later time?
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Can orders be shipped to a P.O. Box?
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Can orders be shipped to foreign countries?
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Why doesn't my product qualify for shipping?
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Why can the item not be delivered to my address?
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Why does the item I want show online but I cannot get it shipped from one store to another?
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Returns
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What is JYSK's return policy?
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My order was cancelled over a week ago. Why do I not see my refund on my card?
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I want to return my product due to a defect. What do I do?
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I want to return my order. Can you have it picked up at my home?
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I want to return some items in store but I don't have a receipt?
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How do I return merchandise I purchased in store?
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How do I return merchandise I purchased online?
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What is JYSK's return policy during Black Friday, Cyber Monday and Boxing Day?
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Does JYSK offer rainchecks?
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What is JYSK's return policy?
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Damaged or Missing Items
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Price Protection
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Gift Cards
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Everyday Low Price - EDLP
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Security
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Agents Only
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Black Friday and Cyber Monday Sale - November 21 to 28, 2018
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When does the Black Friday Sale start in 2018?
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When does the sale start online?
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Will free delivery be available for Black Friday sale items?
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Will the Reserve and Pick Up option be available on Black Friday?
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When will I get my online orders from the Black Friday Sale?
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What do I do if a Black Friday sale item is sold out?
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Do you honour coupon codes and price protection on Black Friday and Cyber Monday Sale items?
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When does the Black Friday Sale start in 2018?
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