JYSK Online Help Center
-
Frequently Asked Questions
-
General
-
Comments, Questions or Concerns
-
Online Shopping
-
What forms of payment are accepted for online purchases?
-
Will JYSK send an order confirmation via email?
-
Can I order by telephone?
-
Why does an order sometimes take just a day, and sometimes take weeks to fulfill?
-
Can I pay for an online purchase using a gift card or store credit?
-
How can I make a change or cancel my online order?
-
What forms of payment are accepted for online purchases?
-
Local Delivery
-
Courier Delivery
-
In-Store Pickup
-
I just placed my order. When can I pick up my order?
-
Do I need to bring anything to the store when I pickup my order?
-
Where do I pickup my order?
-
Can I pay for my order when I pick it up in store instead of online?
-
Can someone else pickup my order?
-
Is every item eligible for in-store pickup?
-
How long will the store hold my order?
-
I just placed my order. When can I pick up my order?
-
Shipping
-
Why does the item I want show online but I cannot get it shipped from one store to another?
-
What shipping options are available?
-
Can I pick a delivery date/time online when I place my order?
-
Will you hold the order and ship it at a later time?
-
Can orders be shipped to a P.O. Box?
-
Can orders be shipped to foreign countries?
-
Why doesn't my product qualify for shipping?
-
Why can the item not be delivered to my address?
-
Why does the item I want show online but I cannot get it shipped from one store to another?
-
Returns
-
What is JYSK's return policy?
-
My order was cancelled over a week ago. Why do I not see my refund on my card?
-
I want to return my product due to a defect. What do I do?
-
I want to return my order. Can you have it picked up at my home?
-
I want to return some items in store but I don't have a receipt?
-
How do I return merchandise I purchased in store?
-
How do I return merchandise I purchased online?
-
What is JYSK's return policy during Black Friday, Cyber Monday and Boxing Day?
-
Does JYSK offer rainchecks?
-
What is JYSK's return policy?
-
Damaged or Missing Items
-
Price Protection
-
Gift Cards
-
Everyday Low Price - EDLP
-
Security
-